In today's society it is common for homeowners to shop around for better deals on Internet service or bundled packages. When a change is made, the new service provider installs their modem/router in the home. As a result, there's a strong chance the WiFi network name may change. The homeowner signs off and the installer moves onto the next job. What the homeowner fails to realize is when the WiFi network name changes, wireless devices such as Amazon Alexa, Google Home, Sonos and Bose wireless music systems and others will no longer respond. Many times the homeowner needs assistance to get things working again. This is a common problem we see all the time. This is just one example of how we can help!